Privacy Policy

1. Overview

This Privacy Policy explains how bit2fiat collects, uses, stores, and shares personal data when you use our website, marketplace, wallet, support channels, and related services.

2. Data controller

For the purposes of this Policy, the operator of bit2fiat is the controller of your personal data. If our operating entity changes, we may update this Policy and notify users of the new controller.

3. Data we collect

We may collect information you provide directly, such as your name, email address, phone number, country, trade details, messages, verification documents, and support requests. We also collect technical data such as device information, IP address, browser type, and usage activity to keep the platform secure and functional.

4. How we use data

We use personal data to create and manage accounts, facilitate trades, verify identity, prevent fraud, secure the platform, respond to support requests, comply with legal obligations, and improve our services. Where required, we may also use data for marketing or product updates based on your preferences or consent.

5. Cookies and analytics

We use cookies and similar technologies for session management, authentication, preferences, and analytics. Some cookies are essential for the site to work. Where non-essential tracking is used, we may request consent or provide controls in the browser or device settings.

6. Sharing and disclosure

We may share data with service providers that help us host, secure, verify, support, and operate the platform. We may also disclose data when required by law, to resolve disputes, to prevent fraud, or in connection with a business transfer or restructuring.

7. Retention

We keep personal data only for as long as it is needed for the purposes described in this Policy, unless a longer retention period is required by law or necessary to resolve disputes, enforce agreements, or protect the platform.

8. Security

We use reasonable administrative, technical, and organizational safeguards to protect personal data. However, no online system is perfectly secure, and you should use strong passwords, keep your devices safe, and avoid sharing account access with others.

9. Blockchain data

Because bit2fiat supports cryptocurrency activity, some transaction data may be recorded on public blockchains. On-chain records are public, permanent, and may not be erasable or modifiable.

10. Your rights

Subject to applicable law, you may request access to your data, ask us to correct inaccurate information, object to certain processing, or request deletion or restriction of processing. Some requests may be limited by our legal obligations or by blockchain technology.

11. Changes to this policy

We may update this Policy from time to time. If we make important changes, we may notify you by email, by posting a notice on the platform, or by updating the effective date here.

12. Contact

If you have questions about privacy or want to exercise your rights, contact us at [email protected].